#product-change

#product-change

Generative AI is dissolving the economic logic that made standardized enterprise software the only practical choice for most companies. What replaces it will be shaped not just by the rapidly evolving capabilities of this new technology, but by leaders willing to ask a harder question: Which workflows do we actually need to own?

The money was supposed to feel like something. You work your whole life thinking about the payoff. The day you can finally relax. The moment you don't have to worry about making payroll or whether that big invoice will come through.

"There isn't that much room to grow in terms of audience and impressions we can drive from our own account."

The new identity sharpens its focus around four commitments that guide its behavior and decision-making: empathy, expertise, responsiveness and certainty. Those principles are intended to frame both customer experience and internal culture.

The CIOs I most want to work with are the ones who haven't abandoned either role. They're genuinely curious about how the infrastructure works, not just what it delivers.

"I felt like that pseudonym gave me some freedom, like some permission to just be my authentic self."

When performers fall out of sync, even the best improv starts to break down. Innovation is a team sport, and skill alone won't yield favourable results.

Her payment form wasn't connecting to the payment processor, and every attempt ended in an error message that made no sense. I understood her frustration. As a founder myself, I was acutely aware of the pain of trying to run a business and feeling like nothing was going your way. When I dug into her form, I found the problem a few minutes later: a mismatch between test mode and live credentials.