Across 49 studies involving almost 9,000 participants, rational persuasion was estimated to have a 7 to 12 percent relationship with achieving the desired outcome [4]. Further, if this technique has worked for you, it might be for reasons you don't expect. Research indicates that people confronted by a colleague listing reasons why he or she should do something often agree because it is highly uncomfortable to say no [5].
At Fortune's Most Powerful Women summit last month, he said he expects full attention from everyone in the room. "If you have an iPad in front of me and it looks like you're reading your email or getting notifications, I tell you to close the damn thing," he told Fortune Editor-in-Chief Alyson Shontell. It's disrespectful.
You know that saying, "intent is not equal to impact"? That is, just because you didn't mean to say something racist doesn't mean that what you said is not racist. It's not enough to just have good intentions-you need to actually consider the impact that your statements and actions will have on others. We can certainly take intent into consideration, but someone who repeatedly relies on having good intentions as an excuse is operating in bad faith.
When faced with failure, do you tend to react with anger or hurt? Do you get defensive, deny a role in what happened, or perhaps deny that failure even occurred? Do you slant information to avoid looking guilty, or come up with a laundry list of reasons for the failure that were outside of your control? Perhaps you try being nice with the hopes that others will overlook the failure or point their fingers elsewhere.
Assistant Commissioner Laurence Taylor decided that the officer's inappropriate communications warranted a final written warning instead of dismissal, acknowledging his efforts to seek help and learn from his mistakes.