#variable-rewards

#variable-rewards

Many mistakes move us forward more than backward. Conscientious people often experience a springboard effect following mistakes, whereby fixing the mistakes accelerates growth faster than if they'd never made any missteps.

Dopamine is one of the most extensively studied neurotransmitters, chemicals that convey signals from cell to cell. It's the one with the highest profile outside neuroscience: often known as the 'pleasure chemical', it's depicted as the hit of reward that people get from recreational drugs or scrolling through social media. That's a gross simplification of what dopamine does; on that, researchers agree.

For my sons, those experiences proved incredibly valuable. Both of them learned to value their athletic experiences not so much for the awards they won or accolades they received but for what participating in those events did for them on the inside. In comparing their childhood experiences to my long-distance running, I realized that many of my own fondest running memories did not come from the buckles or plaques I received but rather from the internal gratification I enjoyed in completing something really difficult.

The oil tycoon J. Paul Getty was rumoured to have said that his three rules for how to become rich were: Rise early. Work hard. Strike oil. It's one of those eminently quotable remarks because it captures something we all know to be true, that luck and chance have as much to do with success as anything else. Yet we don't value people for their luck.

When we rolled out a custom-built company GPT to our 14,000 teammates several years ago, we saw three clear groups emerge. First, there was the 'jump-in-with-both-feet' crowd. These are the early adopters who treat anything new like a shiny toy. Next were the skeptics who wondered how much of an impact AI would have on their daily work lives. And finally, there was a big group that genuinely wanted to learn but didn't know where to start.