Recent data from The TalentLMS 2026 L&D Benchmark Report reveals a 19-point perception gap on AI learning support. 83% of HR leaders believe they actively support AI learning, but only 64% of employees agree. This extremely polarized viewpoint raises an uncomfortable question: If leaders are this far off on AI skills support, what else might they be misreading about their teams' capabilities?
To successfully repair after a mistake, you need to acknowledge and name the mistake, validate the other person's feelings and viewpoint, and create a plan for the specific actions you will take to prevent this mistake from occurring again.
Recent research from the World Economic Forum shows that demand for digital skills, including AI, Big Data, and technology literacy, is growing faster than the global workforce can keep pace. This growing imbalance is widening the digital skills gap, leaving many business leaders unsure whether they have the right people, with the right skills, ready to perform at the speed their organizations need to compete and grow.
