fromHarvard Business Review4 days agoMarketingWhen Apologizing to Customers Hurts More Than It HelpsProactively addressing service failures enhances customer satisfaction and loyalty.
fromTheregister2 months agoCapita pension botch forces government into damage controlCapita and the Cabinet Office are deeply sorry for the worry, frustration, and distress this has caused - particularly for those dealing with bereavement or ill health.UK politics