#retail-returns

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#e-commerce #customer-experience #gen-z #higher-income-shoppers #retail-losses #generational-differences
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fromWWD
2 weeks ago
E-Commerce

Consumers Expected to Return Nearly $850 Billion in Merchandise in 2025

Retail returns are high but can build brand loyalty when handled with quick, free, and customer-friendly return experiences, especially for online shoppers and Gen Z.
fromEarth911
3 months ago
E-Commerce

Guest Idea: Avoiding the Financial and Environmental Impact of Retail Returns

Retail returns have evolved into a complex issue affecting costs, logistics, and resources due to expectations for free options and rise in e-commerce.
fromWWD
2 weeks ago
E-Commerce

Consumers Expected to Return Nearly $850 Billion in Merchandise in 2025

more#e-commerce
E-Commerce
fromFast Company
2 months ago

Why the wealthiest shoppers keep sending things back

Higher-income consumers return purchases at higher rates than lower-income shoppers, increasing retailer losses and straining already pressured retail margins.
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