#process-standardization

#process-standardization

Attorneys juggle deadlines, compliance, client demands, and a mountain of admin work, often without clear systems to support them. Growth, under those conditions, feels impossible. Workflows are the step-by-step processes that run your firm, they are the backbone of a scalable, profitable, and sustainable legal practice. By streamlining how your firm operates day to day, you create consistency, protect client trust, and free up capacity to take on more work without burning out your staff or yourself.

Not long ago, I wrote an article for The Negotiation Society suggesting that it may be time for businesses to appoint a Chief Negotiation Officer (CNO). At first, I thought it was a bold idea - but the reaction surprised me. It sparked lively debate, positive comments, and even a few people putting themselves forward for the role. That response made me stop and think: what would it actually look like if you stepped into a large multinational as their newly appointed Chief Negotiation Officer?