#oig-report

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#social-security-administration #phone-wait-times #callback-delays #department-of-veterans-affairs
US politics
fromNextgov.com
2 weeks ago

SSA phone wait times longer than publicly reported metrics, per OIG report

Reported "average speed of answer" understates true Social Security phone wait times because immediate callback requests are counted as zero wait, masking long delays.
Public health
fromNextgov.com
6 months ago

VA is overlooking accessibility requirements when procuring IT, watchdog says

The VA is failing to verify compliance of IT systems with federal accessibility requirements.
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