#callback-delays
#callback-delays

[ follow ]

#social-security-administration #phone-wait-times #oig-report

SSA phone wait times longer than publicly reported metrics, per OIG report

Reported "average speed of answer" understates true Social Security phone wait times because immediate callback requests are counted as zero wait, masking long delays.

[ Load more ]

#callback-delays#callback-delays

SSA phone wait times longer than publicly reported metrics, per OIG report

#callback-delays
#callback-delays