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Take the example of workflow automation software company Pegasystems, which recently celebrated a financial turnaround on the back of its switch from process automation to so-called agentic AI, causing third-quarter revenue to rise 17 percent from the previous year. "In applications, Pegasystems is working with us to take legacy applications which may have run on-prem or in a hybrid environment and modernize them in the cloud," he tells The Register. The vision is that legacy applications can be combined with newer elements and sewn together with LLM agents to present the end user with a coherent experience. Although AWS doesn't provide applications or LLMs, it is building infrastructure and tooling to support this. Under the hood, Pegasystems uses AWS Bedrock, a managed service offering a choice of foundational models through a single API.
In a rapidly evolving tech landscape, establishing structured feedback loops for AI products ensures that real user signals continuously refine and enhance model performance.