#in-store-experience

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#holiday-shopping #consumer-behavior #generative-ai #retail-strategy #customer-loyalty #store-investment
E-Commerce
fromFortune
2 days ago

Reports of the retail store's demise have been greatly exaggerated | Fortune

Consumers plan to spend the same or more this holiday season despite financial pressures, yet many are overwhelmed by offers and seek clearer guidance.
fromwww.theguardian.com
2 weeks ago

John Lewis to open VIP lounge at Oxford Street store with free drinks and massages

In the new area, which the company said will be trialled until Christmas, customers will be served with a complimentary glass of sparkling wine or hot drink as well as hand and arm massages and Waitrose chocolates. Rosie Hanley, brand director at John Lewis, said: This trial is a perfect example of our wider strategy investing in our stores to offer unique, service-led experiences that our customers can't get anywhere else. [This is] about rewarding loyalty with a premium experience.
UK news
E-Commerce
fromIndependent
3 months ago

Saoirse Hanley: The new Penneys app may change the way you shop - but there is a snag

Penneys dominates the Irish shopping charts due to its cultural significance and exclusive in-store retail model.
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