#help-desk-automation

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#ai-agents #it-service-management #autonomous-workforce #enterprise-software #ai #seed-funding #llms
Artificial intelligence
fromTheregister
3 hours ago

ServiceNow: AI bot is resolving 90% of our help desk tickets

ServiceNow's Autonomous Workforce AI agent resolves 90% of internal IT help desk tickets with 99% resolution rates for targeted Level 1 issues.
Artificial intelligence
fromTechCrunch
1 month ago

Risotto raises $10M seed to use AI to make ticketing systems easier to use | TechCrunch

Risotto raised $10 million to automate help-desk ticket resolution using LLM-backed infrastructure enforcing reliability via prompt libraries, eval suites, and real-world training.
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