Artificial intelligence
fromTheregister
6 days agoAI-powered mainframe exits are a bubble set to pop: Gartner
Most mainframe exit projects using AI will fail due to overestimated capabilities of generative AI tooling.
"Most agentic AI projects right now are early stage experiments or proof of concepts that are mostly driven by hype and are often misapplied," said Anushree Verma, Senior Director Analyst at Gartner.
These findings indicate a significant pivot in customer service strategies, where organizations now recognize the irreplaceable value of human agents juxtaposed with AI capabilities.