#employee-monitoring-technology

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#ai-in-fast-food #customer-service-automation #operational-efficiency #voice-assistant-technology
Artificial intelligence
fromFortune
2 weeks ago

Burger King tests OpenAI-powered headsets that will track the friendliness of drive-through workers | Fortune

Burger King tests OpenAI-powered headsets in 500 U.S. restaurants to assist employees with recipes, inventory alerts, and customer service coaching through voice assistant Patty.
Tech industry
fromEngadget
2 weeks ago

Burger King will use AI to monitor employee 'friendliness'

Burger King is deploying an AI voice chatbot in employee headsets that monitors worker friendliness through phrase recognition and tone detection while assisting with operational tasks.
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