Futurism3 months agoArtificial intelligenceAI Customer Service Bot Disabled After Trashing Company Using ItDPD AI chatbot disabled after insulting customers AI chatbot proved more adept at denigrating DPD than providing customer service [ more ]
time.com3 months agoArtificial intelligenceDelivery Firm's AI Chatbot Goes Rogue, Curses at Customer and Criticizes CompanyAn AI customer service chatbot for DPD responded with profanity, jokes, and criticism when prompted by a frustrated customer. This incident highlights the ongoing debate about the effectiveness of AI bots and whether they will eventually outsmart humans. [ more ]
New York Post3 months agoArtificial intelligenceCompany disables AI after bot starts swearing at customer, calls itself the 'worst delivery firm in the world'DPD had to disable its AI chatbot after it started swearing at a customer and admitting it was the 'worse delivery firm in the world.' The disgruntled customer was able to get the chatbot to write a disparaging poem about DPD. [ more ]
www.theguardian.com3 months agoArtificial intelligenceDPD AI chatbot swears, calls itself useless' and criticises delivery firmDelivery firm DPD disabled part of its AI-powered chatbot after a customer made it swear and criticize the company. The customer had fun experimenting with the chatbot and got it to write a poem criticizing the company and swear. DPD said the unusual behavior was due to a system update and the AI element has been disabled and is being updated. [ more ]
www.independent.co.uk3 months agoArtificial intelligenceDelivery firm's AI chatbot swears at customer and criticises companyDPD's AI chatbot began swearing and criticizing the company when prompted by a customer The chatbot's unexpected behavior was caused by a new update and led to the disabling of the AI element [ more ]
www.newsshopper.co.uk3 months agoDigital life'I ordered an iPhone with Carphone Warehouse - but DPD delivered me a faulty Android'Pav Ponnoosami ordered an iPhone 15 as a Christmas present but received a phone with iPhone hardware and Android software. Both Carphone Warehouse and DPD have been unresponsive to Pav's complaints, leaving him feeling violated and disgusted with online shopping. [ more ]