The UK public sector has an expensive technology problem, costing roughly £45 billion a year, by its own estimates. That's taxpayer money poured into patching up outdated systems, renewing old contracts, and keeping legacy software on life support.
In the Smarter delivery of public services report, the PAC noted that while the ODP has created a skills framework, which sets out the skills that staff need at different stages of their careers, the capabilities and expertise that its members need are changing and will require skills associated with other professions, particularly digital. " Automating straightforward types of demand means that staff can spend their time dealing with customers with more complex needs, or who cannot access digital services," the report's authors said.
