Late payments continue to challenge SMEs, impacting growth and stability, necessitating effective strategies for resolution to ensure financial health.
"When we spoke with collectors, it was clear the industry was stuck in the past - some agencies still used pen and paper, and the most advanced relied on basic CRMs."
Despite Haringey Council's three-year-old ethical debt reduction policy, referrals to bailiffs for unpaid council tax have surged, reflecting systemic issues in the enforcement process.