""immediately established a payroll improvement programme after hearing about these awful cases and the distress caused""
""They're not thinking about the human being on the end of that debt collection letter... trying to pay their bills, live their life and pay the mortgage,""
""By the time I left [the] trust, they'd repeatedly underpaid me. They then paid me a big chunk at once - I assumed it was correct.""
NHS payroll errors have resulted in a rise in referrals to bailiffs, increasing from 1,807 in 2020-21 to 2,683 in 2024-25. Many affected staff report being upset, stressed and pushed into debt by debt collection actions over alleged overpayments. NHS England established a payroll improvement programme in response to cases that caused distress. Individual cases include repeated underpayments followed by large corrective payments, missed contact due to outdated addresses, and court summonses that surprised workers. Trust-level failures in payroll handling and communication have amplified financial and emotional impacts on employees.
Read at www.bbc.com
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