#customer-ratings

#customer-ratings

Regulators are paying more attention to data privacy because their constituents consider it a 'kitchen table' issue, highlighting its importance in everyday life.

The convenience of sourcing online is fraught with more pitfalls than most of us want to admit. Try finding adequate photos of a vintage piece's condition-close-ups of the fabric, video of damaged areas, any images of a piece's rear or underside!

Amazon's latest upgrade to Alexa+, its next-generation AI assistant, allows you to order food from popular delivery services Uber Eats and Grubhub in a conversational manner, just as if you were chatting with a waiter at a restaurant or placing an order at a drive-thru.

The way Costco's automated pay stations work is that members stand in line and a Costco employee scans the person's membership card and all of the items in their cart. When the member reaches the self-serve payment kiosk, they scan their membership card and pay. The system eliminates the conveyor belt and any interaction with a cashier.

"Fake reviews strike at the heart of consumer trust. With household budgets under pressure, people need to know they're getting genuine information not reviews or star-ratings that have been manipulated to push them towards the wrong choice."

Yes-you can buy a quality bike on Amazon, if you choose the right bike type, avoid "too-cheap-to-be-true" builds, and buy from a brand with real support. Amazon isn't the problem. Bad components, poor sizing choices, and bargain-bin bikes are the problem.

The new documentation breaks down how UCP and its UCP-powered checkout enable a native Buy button that keeps the entire transaction on Google properties. The merchant remains the seller of record, but the checkout experience happens natively within Google. To activate the feature, merchants must implement the native_commerce attribute in Merchant Center.

Customer service in the UK has a problem. According to recent survey data, almost half of UK customers have experienced poor customer service over the past year. That's not a minor data point, but rather a warning sign. Long wait times, unhelpful responses, and automated loops that dead-end are just the beginning, and they erode customer trust quickly. While many businesses have invested heavily in digital tools and AI to help address these problems, that comes with its own drawbacks.

The bad actor created a throwaway domain, eilingrecepientvi.review, and set up an email account there at an often abused german hosting provider. Then he signed up for a - free, presumably - Zoom account using that email address. He told Zoom that his name was ", Thank you for purchasing Zoom Workspace for $969.85 via PayPal. If you didn't made this order, Call PayPal +1-800-209-0946, ".

Noticed that there is now a 'web mentions' section showing on store page URLs for eCommerce sites. Mostly just linking to comments made by people on social media and Reddit. Only shows if you're located in the US.

The fake or incentivised reviews identified were removed. If we continue to find fake or incentivised reviews that attempt to increase your star rating, this may lead to restrictions being applied on your profile.

That's a problem. Without a doubt, a great website and top-level marketing will help generate new sales, but it's the delivery experience that warrants future ones. This is because today's consumer not only has options for where they'll buy but also a high set of expectations. What's more, they remember the way a product arrives at their doorstep more than how it was sold.

There has been an uptick in complaints from businesses around Google local reviews disappearing or being removed. We had something similar last October and it was fixed in December and now I am seeing more complaints about reviews going missing. There are many many threads with complaints about this across the Google forums and in the Local Search Forums - I'll embed them below.

The American Customer Satisfaction Survey rates hundreds of companies in dozens of categories. In its latest study, the Retail and Consumer Shipping Study 2026, Amazon.com Inc. ( NASDAQ: AMZN) topped the Online Retailer category. In all the studies, regardless of category, companies receive ratings of zero to 100. This latest study is based on 31,293 completed surveys. Customers were chosen at random and contacted via email between January and December 2025.

At a time when digital channels increasingly define commercial success, online marketplaces have become essential tools for small and medium-sized enterprises to reach customers and drive revenue. For many SMEs, marketplaces offer a ready-made audience without the significant acquisition costs of standalone ecommerce sites, but the simple act of listing product ranges isn't enough to guarantee results. To succeed, businesses must approach their marketplace presence strategically, optimising every element of their listings for discovery, relevance and conversion.