Tech industry
fromTheregister
10 hours agoSalesforce is taking on ServiceNow in ITSM. The winner is AI
Salesforce's ITSM product is gaining traction, with some customers switching from ServiceNow, but it still holds a small market share.
Western Union is six months into a migration of 900 to 1,200 applications that run across a 3,900-core server fleet. The decision to move came during a period of re-invention at Western Union, a 175-year-old company that is currently working to become more customer-focused and therefore is open to new suppliers to help reach that goal.