#communication-trends

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fromForbes
2 months ago

Unpacking The Voice Assumptions That Are Holding Back Many CX Efforts

Millennials and Generation-Z do not inherently reject phone communication; they value direct, knowledgeable support when making important decisions, especially regarding complex matters like insurance.
Digital life
Artificial intelligence
fromArs Technica
2 months ago

Researchers surprised to find less-educated areas adopting AI writing tools faster

AI language models significantly assist in professional communications across various sectors, especially in less-educated areas of the United States.
fromBuzzFeed
5 months ago

18 Older Women Are Sharing The Gen Z And Gen Alpha "Trends" That Baffle Them

"My two millennials detest making phone calls. They only make the phone calls they absolutely have to. They communicate with their friends and boyfriends solely by text. To me, the art of human communication is lost because texts do not convey emotions."
Writing
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