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fromTelecompetitor
2 weeks ago

123NET partners with Intermedia to updated Unified Communications platform

SOUTHFIELD, Mich. - Feb. 2, 2026 /PRNewswire/ - 123NET, a Michigan-based provider of fiber internet, colocation and voice services, today announced a significant update to its Unified Communications platform, partnering with Intermedia Intelligent Communications - a leading global provider of AI-powered cloud communications - to enhance reliability, expand features, and support the evolving communication needs of businesses across Michigan. With this new partnership, 123NET expands its ability to deliver smarter, more scalable communication tools that simplify how organizations connect and collaborate.
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fromZDNET
3 months ago

Mastering the CX symphony in 2025: How to make AI play in tune

AI-driven orchestration unifies contact centers, sales, marketing, mid- and back-office systems, and agentic AIs to deliver faster, authentic, enterprise-wide customer experience.
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