#business-process-outsourcing

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London startup
fromTheregister
4 days ago

DXC lands Metropolitan Police contract worth up to 1B

DXC Technology has secured a £1 billion contract to provide business process outsourcing and develop a new Oracle ERP system for the UK's Metropolitan Police Service.
fromenglish.elpais.com
4 weeks ago

Philippines, the callcenter capital: Taking a deluge of calls for under $2 an hour

Around 70% of BPO in the Philippines comes from the United States, explains Gaffud. That is the same percentage, according to data from IBPAP, that U.S. companies save by locating their services in the Asian country. Residents of the archipelago have a neutral accent and according to Gaffud, offer cultural compatibility, empathy, friendly service and strict adherence to protocols.
Silicon Valley
European startups
fromTheregister
1 month ago

Capita 370M Whitehall outsourcing deal challenged in court

Capita won a £370 million ten-year UK government outsourcing contract for HR and finance services across four departments, significantly below the £958.7 million estimated value, facing a legal challenge from rival Sopra Steria over abnormally low bidding.
UK news
fromLondon Business News | Londonlovesbusiness.com
1 month ago

Parabellum Investments sells BPO leader Parseq to 1.7bn giant Paragon Group - London Business News | Londonlovesbusiness.com

Parabellum Investments sold BPO specialist Parseq to Paragon Group, transferring a 300-employee business with significant back-office and payments operations growth.
Startup companies
fromFortune
2 months ago

Exclusive: Pace raises $10 million from Sequoia as enterprise AI collides with insurance | Fortune

Agentic AI company Pace aims to disrupt insurance business-process outsourcing by automating document-heavy operations, replacing offshore work and targeting a multibillion-dollar market.
Business
fromBenzinga
4 months ago

Major Decision: Thomas Robert Dechant Exercises Options, Realizing $720K At IBEX - IBEX (NASDAQ:IBEX)

IBEX CEO Dechant exercised options for 45,027 shares valued at $720,882 while IBEX shares traded at $35.01, down 2.7%.
fromAxios
7 months ago

AI is already replacing offshore jobs - with U.S. workers a long-term target

Instead of replacing workers, organizations are finding real gains from "replacing BPOs [business process outsourcing] and external agencies, not cutting internal staff."
Artificial intelligence
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