fromRolling Stone
1 week agoEight Mistakes Brands Make When Responding to Customers Online
Social media and other digital platforms give businesses more direct access to their audiences - and their feedback - than ever before. This creates a valuable opportunity for brands to strengthen customer relationships, build loyalty and address legitimate concerns in real time. Online responses from your brand must be handled carefully, though: Generic, defensive or unempathetic replies can quickly backfire, leaving customers feeling dismissed and disconnected.
Social media marketing