Marketing
fromMarTech
3 hours agoAI and empathy define the next era of marketing systems | MarTech
Brands must build with intention to protect customers from overwhelming experiences and improve retention and profit growth.
Over the last decade, I've watched MOps teams add more and more tools to their stack, yet somehow the work never gets easier. The requests still pile up. Priorities still shift daily. Stakeholders still bypass the process. And the team still feels like it's drowning. Here's what I've learned: the difference between a struggling MOps team and a high-performing one has almost nothing to do with technology. I've seen teams with Salesforce, Marketo and a six-figure tech stack that can barely keep up with demand.
According to the report, more than 80% of marketers say they feel pressure to introduce AI into their workflows. Yet only 6% say AI is fully embedded in their day-to-day operations. Most teams remain in the experimentation phase rather than using AI as part of core marketing processes.