If power is not restored within the specified timeframes after an outage, electricity providers must compensate customers, particularly during severe weather events.
According to the National Grid, Storm Darragh has left over 1.5 million homes without power, with ongoing challenges in restoring electricity amidst high volumes of calls.
Emma Pamplin emphasized that despite efforts to restore power, service delays due to high call volumes are impacting customer support during this challenging time.
The Guaranteed Standards of Performance require power restoration within specific timeframes, setting compensation obligations for electricity providers during outages caused by severe weather events.
#power-outages #storm-darragh #compensation #guaranteed-standards-of-performance #electricity-providers
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