The article discusses the growing role of WhatsApp in workplace communication, outlining how it has shifted from a casual messaging tool to a crucial platform for coordinating work and discussing grievances. This shift comes with risks, as conversations can lead to misunderstandings and disputes, potentially ending up in legal contexts where messages serve as evidence. Moreover, the article highlights the importance of quality journalism by The Independent, emphasizing their focus on covering critical social issues while keeping access free of paywalls, relying on community support for funding.
WhatsApp chats have replaced many casual real-life conversations. Colleagues create groups to coordinate work, message each other after hours, and vent their frustrations in private messages.
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