At the TIME Women of the Year Leadership Forum, a panel of three influential businesswomen discussed the significance of aligning technological adoption with business goals. Debby Soo from OpenTable highlighted the need for innovations that benefit both restaurants and diners. Leslie Cafferty of Booking Holdings shared her experiences where technologies must meaningfully enhance customer value - criticizing trends of adopting tech merely for novelty. Padmasree Warrior noted the variable lifecycle of tech adoption, emphasizing that while risks exist, mature technologies can offer substantial benefits. This dialogue underscores the thoughtful approach necessary in an era dominated by tech advancements.
Debby Soo emphasized the importance of embracing technological advancements that serve the purpose of your business, guiding decisions based on what benefits restaurants and diners.
Leslie Cafferty highlighted that technology must add real value rather than being pursued for its own sake, sharing insights from their experience with generative AI.
Padmasree Warrior pointed out the lifecycle of technology, noting that while early adoption can be risky, its maturation can lead to increased utility.
Cafferty noted that perceptions of AI are changing, as more individuals recognize its accessibility compared to the past.
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