The bot, which texts under the name Matt, handles maintenance requests and scheduling appointments. The team also includes Lisa, a leasing bot that answers queries from potential tenants, and Hunter, a bot that reminds people to pay rent.
Busboom chose the personalities he wanted for each AI assistant: Lisa is professional and informative; Matt is friendly and helpful; and Hunter is strict, as he needs to sound authoritative when reminding tenants to pay rent.
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