Meta recently acknowledged that some of its Quest headsets, including the 2, 3, and 3S models, are becoming unresponsive and unusable after a software update. Many users have reported that older firmware devices are particularly vulnerable to this issue, which has led to frustration among the community. To address the situation, Meta is offering free replacements for affected devices, though they are working on a software fix as well. The company's prompt response indicates their concern for customer satisfaction and product usability.
As noted on social media by Meta, the update causing issues seems to have impacted several users, with the initial reports starting just after the latest version rollout. This has raised concerns due to the association with older firmware devices that haven’t been used recently. Meta advises users experiencing this problem to try rebooting their headsets as a first step. If that does not resolve the issue, they can utilize a special link to request assistance from Meta support and potential replacements.
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