Microsoft is facing difficulties with its recent Xbox firmware updates. A firmware update for Xbox wireless controllers has created Bluetooth connectivity issues, especially with older devices. Users are advised to revert to a previous firmware. In a more severe incident, a recent Xbox Insider update has resulted in consoles reverting to factory settings, erasing important user profiles while preserving downloaded games. The Insider program remains in testing, with expectations for a final version to avoid such problems in the future.
"We are aware of an issue with the Xbox Wireless Controller 5.23.5.0 firmware update. Our teams are actively working on a solution." - Xbox Support
"Users are reporting that the firmware did not erase the games that they had downloaded on their consoles, but everything else was essentially starting over from scratch."
"That Insider update was meant to fix a minor issue regarding the way players view their Xbox profiles. Entirely erasing those profiles was an unintended consequence."
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