"The lines, though currently caused by TSA worker shortages, are actually governed by the airports themselves and therefore are the airports' problem. There are regulations, but what the TSA is really interested in is the point from where you have your last document checked, called the TDC, to the actual [scanning] equipment."
"Controlling the lines leading up to the security checkpoint takes a lot more than setting up a maze of stanchions. Airports carefully plan their pre-security, or landside, spaces to manage flows of passengers that can vary wildly during different times of the day and different days of the year."
"Building flexibility into this area, which can often share space with ticketing areas, allows for the lines to adapt to the crowds and circumstances. Gensler is currently working on a $9.5 billion redesign of Terminal 1 at John F. Kennedy International Airport in New York City."
U.S. airports are experiencing long security lines due to TSA worker shortages and increased spring break travelers. This situation has prompted airport authorities and designers to incorporate flexible design features to manage future congestion. The Transportation Security Administration governs the area from the last document check to the scanning equipment, but the queue management is the responsibility of the airports. Effective planning of pre-security spaces is essential to accommodate varying passenger flows and adapt to changing circumstances.
Read at Fast Company
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