PSA: You can't change your appearance in Avowed
Briefly

In Avowed, character creation allows players to customize their character's attributes, but once selected, many aspects of appearance such as body type, skin tone, voice, and facial features cannot be changed throughout the game. However, players can employ a transmog feature to alter the look of their armor, allowing for more aesthetic freedom in appearance by choosing appealing armor visuals without modifying performance. This provides a layer of customization that can enhance the gameplay experience despite the limitations in initial character setup.
Read at Polygon
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