Keller emphasizes that narrative content is vital for Overwatch 2 to succeed. The team recognizes the community's sentiments about the lack of story and lore. Historically, Overwatch has included various storytelling methods, such as character interactions and animated shorts. The team hopes to resume providing animated stories and acknowledges past ambitions for more narrative elements. However, challenges arose in development, which impacted their ability to deliver the expected content. The desire for a TV series also indicates a commitment to expanding Overwatch's narrative.
Keller states that for Overwatch 2 to be "firing on all cylinders," story content must return as a core pillar of the game.
The team acknowledges the ongoing sentiment that 'Overwatch has dropped the ball when it comes to story and lore,' and expresses a desire to rectify this.
Keller admits that the team had hopes of delivering more narrative content in Overwatch 2, but challenges in game development diverted those plans.
Despite being a multiplayer game, Overwatch has always had storytelling elements including in-game bios, events, and external narratives through comics and animated shorts.
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