Square Enix has established a 'group customer harassment policy' to take a stand against abusive customers and protect its employees. The policy allows for legal action in egregious cases.
The policy categorizes harmful behavior into harassment, which includes violence and abusive language, and undue demand, which involves unreasonable requests and excessive punishments directed at employees.
This move aligns with a broader initiative in Japan to combat customer harassment, as the Ministry of Health seeks to legislate protections for employees against socially unacceptable behaviors.
Naoki Yoshida, producer of Final Fantasy 14, called out harassment directed at voice actor Sena Bryer, illustrating the intense abuse developers often face from the gaming community.
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