""When a restaurant misses a phone call, that's a $30, $40 order. When a home service business misses a phone call, that could be a $30,000, $40,000 HVAC install they're missing. So, instantly, we thought: 'wait, this is a completely different order of magnitude.'""
""We realized in those few hours that if we could solve this problem well for Rescue Air, it could be massive.""
""This is definitely an industry that's been overlooked by Silicon Valley. I think people don't realize how big it is or, quite frankly, how much opportunity there is.""
Tyson Chen and Apurva Shrivastava transitioned from targeting restaurants to HVAC companies after realizing the significant revenue impact of missed calls in home services. They developed an AI product for Rescue Air, which led to the creation of their startup, Avoca. Avoca specializes in assisting HVAC, plumbing, roofing, and electrical businesses with inbound calls and scheduling. The company has raised over $125 million in funding, achieving a valuation of $1 billion and expanding its customer base to over 800.
Read at Fortune
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