The article discusses the challenges designers face when working under indecisive leaders, emphasizing how these leaders could be subject matter experts but lack management skills. Their indecision creates frustration for designers who often wait for direction or face constant rejections. The author suggests that designers can overcome these obstacles not by becoming forceful, but through effective facilitation, drawing an analogy to gelato shops that deal with overwhelming choices. By improving decision-making processes and using low-fidelity design techniques, designers can better navigate organizational complexities and succeed in their roles.
"Well, I had enough and started acting like a Product Manager to solve that problem," one designer told me, frustrated with his leadership.
Facilitation, gelato, and the power of low-fidelity Gelato (and ice cream) shops often encounter a widespread problem: 'too many flavors' to choose from.
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