The article discusses the inherent complexity in UX design, referencing Tesler's Law which states that complexity cannot be eliminated but only shifted. It emphasizes that oversimplification can lead to user friction, as shown in the example of contact forms on websites. The article suggests focusing on organized information architecture to effectively manage the necessary complexity rather than reducing it to an impractical level. The essence is recognizing that every system will have its limitations in terms of simplicity, and wise management of complexity leads to better user experience.
As much as we'd love to remove complexity in UX design entirely, it's not always possible - or even beneficial.
Tesler's Law states that every product has an inherent degree of complexity...Trying to simplify it beyond that point often makes things more complex.
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