Task Success Rate (TSR) is a key performance metric that evaluates process effectiveness by tracking the success rate of individuals completing tasks, crucial for usability.
To measure TSR effectively, it’s essential to specify clear task completion criteria, as success can vary considerably depending on context and user goals.
The most effective way to gather TSR data is through usability testing, which allows for observing real users, noting challenges, and gathering insights for improvement.
Using analytics tools like HotJar or FullStory to track user interactions provides valuable data on task success, helping teams identify usability issues.
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