Read at Uxmatters
The cognitive impacts of first exposure to digital media later in life are still not well understood. BBC Radio 4's investigation revealed that while younger patients praised the convenience of accessing medical services online, majority of seniors struggled with booking appointments or getting prescriptions online.
"The majority of the seniors they interviewed lamented their having difficulties when trying to book medical appointments or get their prescriptions online. On the contrary, younger patients praised the convenience of avoiding lengthy phone calls or going to their GP's office for health matters that weren't urgent."
Society often assumes that constant exposure to technology is crucial for building digital proficiency among older adults, but seniors lack experience and may be hesitant to try out new technologies. Negative narratives about older adults and the lack of basic digital literacy skills may also discourage them from embracing digital tools.
"Although society might broadly recognize that constant and continuous exposure to technology is critical to building digital proficiency among older adults, seniors often lack the necessary experience because they are hesitant to try out new technologies. Plus, popular degrading narratives that depict older adults as 'technologically inept' or 'digitally illiterate' might simply put them off."