"The majority of the seniors they interviewed lamented their having difficulties when trying to book medical appointments or get their prescriptions online. On the contrary, younger patients praised the convenience of avoiding lengthy phone calls or going to their GP's office for health matters that weren't urgent."
"Although society might broadly recognize that constant and continuous exposure to technology is critical to building digital proficiency among older adults, seniors often lack the necessary experience because they are hesitant to try out new technologies. Plus, popular degrading narratives that depict older adults as 'technologically inept' or 'digitally illiterate' might simply put them off."
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