Chris Holland, Director of User Experience at Emory Healthcare, shapes a unique UX department dedicated to enhancing user experience across various healthcare roles. His initiative focuses on empowering project teams to conduct their own evaluations and engage users effectively. With a diverse user base of over 100 different roles, the UX team's strategy encompasses understanding the distinct needs of healthcare workers and patients. Chris emphasizes the importance of teaching and collaboration within his team to address the multifaceted impact of UX changes throughout the organization.
Our role is more in centralizing understanding, reporting out, and helping use analytics and user research to improve UX.
It's such a diverse user base with so many different workflow and technology needs.
When we can't work on something directly, we develop a local model so project teams can render their own evaluations.
I encourage my team to teach each other and the organization how to consider and engage users effectively.
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