Cultural sensitivity in UX writing respects and acknowledges users' diverse cultural backgrounds, values, and norms, aiming to be inclusive and appropriate for different contexts.
Directness in communication varies by culture; users from low-context cultures prefer straightforward dialogue, while high-context users favor implicit and context-dependent language.
Cultural faux pas, like addressing senior figures by their first name, illustrate how norms shape communication expectations and can lead to misunderstandings and offenses.
In UX design, neglecting cultural backgrounds can harm user experience, emphasizing the need for inclusive writing that reflects users' diverse perspectives and sensitivities.
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