"I decided to make the pivot I enrolled in a three-month user experience course, which led me to pursue a master's degree in user experience and interaction design. I moved to Philadelphia and began my master's program in January 2018. My first industry step was an internship as a UX researcher at Korn Ferry. After a year of interning, I was offered a full-time role, which I held until 2021."
"My entry point into AI began with real product work at Cisco I led projects focused on AI features for Webex meetings and messaging as the lead researcher. I knew I needed to understand AI's mechanics, soI pursued certifications and training, both through my employer and independently, on generative AI, agentic AI design patterns, large language models, and evaluating AI experiences as a researcher."
Priyanka Kuvalekar joined Microsoft in April 2025 as a senior UX researcher leading research for Microsoft Teams Calling and AI experiences. She studied architecture for five years in India and began her career as a junior architect. She pivoted to UX after completing a three-month user experience course and then a master's in user experience and interaction design, starting in January 2018 in Philadelphia. She interned as a UX researcher at Korn Ferry and worked there until 2021. She joined Cisco as a UX research lead in October 2021, led AI projects for Webex, pursued certifications on generative and agentic AI, and focused on AI evaluation, accessibility, and bridging UX with technology.
Read at Business Insider
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