A poor identity-proofing experience can significantly heighten customer frustration, leading to abandonment. Prolonged, complex verification processes that demand extensive user engagement discourage participation.
The remote identity verification (IDV) process now serves as the starting point for many critical activities, making it essential that these systems are accessible to everyone.
Enhancing user interface (UI) and user experience (UX) is essential for businesses aiming to optimize user experience and operational efficiency during identity verification.
Mobile applications now allow users to perform crucial activities; however, the user interface and user experience need improvement, particularly in the context of identity verification.
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