Design artifacts should be tools for learning and growth, leading to concrete improvements in the product. However, they often become bureaucratic obstacles that lead nowhere.
The modern design process has devolved into a factory-like production of artifacts, emphasizing quantity over quality, which ultimately hampers real progress in product design.
Bureaucratic organizations prefer design artifacts because they allow for avoidance of tough decisions, aiding in the perpetuation of the status quo rather than driving meaningful changes.
Designers are often judged by the number of artifacts they produce rather than the tangible improvements made to the product, resulting in wasted time and ineffective design.
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