Some bank employees believe customers struggling with digital services are 'dumb'; blame actually lies with unintuitive interfaces causing confusion.
Financial institutions neglect importance of seamless user experience in digital banking, resulting in frustrating, cluttered, jargon-filled interfaces for users to navigate.
User dissatisfaction with digital banking interfaces is widespread, especially among Gen Y and Gen Z, signaling an urgent need for improved UX design in the industry.
Addressing common complaints like fraud, security issues, and poor UX design in digital banking can enhance customer satisfaction and trust in these platforms.
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