Trust is fundamental for the adoption and ongoing improvement of design systems, as well as for the retention of external customers in the financial industry.
The journey from product launch to external customer satisfaction is heavily influenced by the internal team's trust in the system being used.
A bad experience with a design system can lead to a negative feedback loop, resulting in mistrust that hampers future adoption efforts.
Conversely, a positive initial experience with a system fosters greater trust, leading to increased willingness to adopt and enhance the product.
#customer-trust #design-system-adoption #financial-industry #internal-vs-external-customers #vicious-and-virtuous-circles
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