The PRO Veterans Act, signed into law by President Trump, codifies the Department of Veterans Affairs' Veterans Experience Office (VEO). Established in 2015, VEO collects feedback from veterans and families to enhance benefits and services. The law permanently places VEO under the VA secretary's office and sets its oversight and responsibilities. It mandates regular reporting on customer experience metrics. The measure aims to improve veteran data collection for policymaking and assess satisfaction with VA services. The proposal was introduced by various representatives earlier this year.
The newly enacted law establishes the VEO within the office of the VA secretary and outlines the oversight structure and duties of its Chief Veterans Experience Officer.
The measure codifying the VEO was introduced in the House in May by Rep. Nikki Budzinski, D-Ill., along with Reps. Julia Brownley, D-Calif., and Morgan McGarvey, D-Ky.
The law also specifies VEO's mission to collect veteran data to use during policymaking and to determine veteran and beneficiary satisfaction with and usage of the benefits and services.
"Since it was established ten years ago, VEO has played a critical role in making VA services more accessible to veterans, their families, caregivers, and survivors."
Collection
[
|
...
]