"The broadband label framework was designed to work like nutrition labels, giving consumers a clear, consistent way to understand what services they are buying before they commit. After years of development and a bipartisan vote to implement these protections, we are now at the point where providers have integrated these labels into their systems and consumers are beginning to rely on them. This is not the moment to reverse course,"
"Under the FCC's new proposal, broadband service providers would be allowed to take actions such as bundling optional fees instead of listing them clearly and removing labels from customer account portals which consumers often use to compare and review their service terms."
"The entire purpose of the broadband label is to show consumers the real, total cost of service so that they can make informed choices. Allowing providers to bundle these fees into vague line items recreates exactly the kind of billing opaqueness that Congress sought to end. Families need to see what they are"
Nine Democratic senators asked the Federal Communications Commission to reverse a proposal that would scale back broadband consumer label requirements adopted in 2022. Congress directed the FCC in the Infrastructure Investment and Jobs Act to create these labels to help customers compare and choose broadband plans. The proposed FCC changes would allow providers to bundle optional fees, avoid listing fees clearly, and remove labels from customer account portals used for comparison. The broadband label framework functions like nutrition labels. Providers have integrated labels into their systems. Allowing bundled or vague fees would recreate billing opaqueness.
Read at Telecompetitor
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