Nora Durkin's call to 311 in 2001 led to the validation and affirmation she had long sought, transforming her trauma into a career of helping others.
The operator's compassionate response gave Durkin the courage to take action, despite the statute of limitations, and find peace in sharing her experiences.
As a therapist today, Durkin channels her past suffering into meaningful support for others, reflecting on the significant impact of the operator's belief and kindness.
Durkin expresses deep gratitude for the 20-year memory of the operator who believed in her, illustrating the profound effect of kindness during vulnerable moments.
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